Managed F&I Product Cancellations
F&I Sentinel’s Managed Cancellations solution connects lenders, dealers, and product companies to automate, validate, and process F&I product cancellations in full regulatory compliance.
Just landed: The smarter way to process aftermarket product cancellations and refunds
Industry leading F&I Sentinel Managed Cancellations solution suite just received a power boost. Fueled by the 2024 acquisition of Express Recoveries from Cox Automotive, and shaped by feedback from over 100 auto finance companies, the upgrade sets a new standard for aftermarket product cancellation and refund management.
What’s new? Three high-impact features that give lenders unmatched control, seamless automation, and audit-ready transparency. From the first cancellation request to the final refund, every step is faster, cleaner, and built to scale.
More insight. Less risk. Total confidence.
Consumer Refund Letters
Exclusive to F&I Sentinel’s Managed Cancellations solution suite, consumer letters with the refund due amount can now be generated and sent on the lender’s behalf. This addition offers lenders the convenience and efficiency of one single system to notify auto dealers, product administrators and now consumers in a timely fashion with full audit capabilities.
Benefits
- Copies in PDF format are stored and accessible in the system
- Accessible audit logs for transparency and compliance reporting convenience
- Single system for notifications to Dealers, Product Companies and now Consumers
Consumer Record
Custom Fields
Lenders now have the ability to capture refund-related data previously tracked in a third-party system such as a loan servicing system in the F&I Sentinel Managed Cancellation solution. With support for 25 fields, the custom fields feature scales with lenders’ needs over time.
Benefits
- One, unified system to store data critical to cancellation lifecycle management
- Audit history available for custom fields
- Data captured in custom fields enable lenders to streamline reporting
Dynamic
Decision Engine
The Dynamic Decision Engine ensures the cancellation and refund management system supports how a lender’s business works.
The engine can be configured with a lender’s pre-defined refund rules and policies so that they are consistently applied every time. This capability eliminates errors and variations in interpretation that come with manual interventions.
Benefits
- Enable lenders to scale process controls and rules without significant increase in administrative load or complexity
- Enables lenders to respond effectively and in a timely manner in this era of heightened state regulatory activity
- A full audit history of refund actions and rules applied is available for more efficient and transparent reporting
- More efficient and timely decisions improves consumer response times
By the numbers:
Extensive industry adoption of a comprehensive aftermarket product cancellation and refund processing platform with unparalleled capabilities.
CANCELLATIONS PROCESSED MONTHLY
F&I PRODUCT ADMINISTRATORS