CITADEL®
F&I Product Compliance Platform
Ten of the top 20 auto lenders count on F&I Sentinel’s CITADEL® Platform to bring data transparency, efficiency and automation to F&I product compliance.
The industry's most comprehensive F&I product compliance management platform
Explore the industry’s only compliance management platform purpose-built for aftermarket products. An array of features including embedded rules-based workflows, a real-time refund quotes engine and more, enable auto lenders and their dealer partners to reduce time-to-funding, streamline cancellation processes and facilitate the disbursement of refunds to consumers. APIs enable integration with third-party systems for data transparency and efficiency.
- Robust and growing cloud-native repository of 120,000+ F&I products
- Used by 600+ F&I product administrators
- Trusted by top auto finance companies and their dealer partners
By the numbers:
Extensive industry adoption of a comprehensive platform with unparalleled capabilities.
F&I PRODUCT ADMINISTRATORS
F&I Products
Of the Top 20 Lenders
CITADEL powers F&I Sentinel’s managed compliance solutions delivering compliance certainty at funding. Its FAIRRCalc real-time refund quote engine ensures refunds with confidence at early product termination. With comprehensive security protocols, transparency, and integration capabilities, CITADEL offers a holistic approach to aftermarket product compliance, empowering your business for success.
Fund with certainty
- Powerful credentialing engine contextualizes products for compliance against federal rules and that of 50 states
- Rules-based workflows for optimal efficiency
Refund with confidence
- Accurate, real time quotes powered by the CITADEL FAIRRCalc® refund quote engine for GAP waivers
- Dynamically updated state and federal regulatory rules engine for assured refund compliance
- Timely communications with configurable dealer and F&I product administrator notifications
Security & integration
- Comprehensive security protocols and data security controls
- Maximum transparency and accountability with easy access to audit logs for all queries
- Integration with loan origination and servicing systems through APIs for maximum flexibility
Dynamic compliance solutions powered by CITADEL®
Managed compliance
Achieve F&I product compliance throughout the full product lifecycle, from origination to servicing to cancellations and refunds.
Managed Look-Backs
We bring transparency and certainty to your historical product cancellation refund transactions before the regulators request for them.
Talk to an expert
Our compliance management solutions have become a standard of compliance in the automotive finance industry. With over 600 F&I product administrators relying on our platform, alongside the trust of top auto finance companies and dealers, we offer unmatched reliability in navigating aftermarket product compliance.
